mycs3 Official Documents
At mycs3, your privacy is not just a line in a document — it is a genuine responsibility we take seriously. This Privacy Policy clearly sets out what data we collect, how it is used, how we protect it, and the rights you hold as a mycs3 player. All our data protection practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).
Data Protection Commitment
This is the foundation of how mycs3 handles the personal data of every Malaysian player on our platform.
All data transmitted between your device and mycs3's servers is protected with 256-bit SSL encryption — the same security standard used by Maybank, CIMB and other major Malaysian financial institutions. No one can intercept your data in transit.
Mycs3 operates in full compliance with Malaysia's Personal Data Protection Act 2010. This means we have a legal obligation to protect your data, and you have rights that are protected by law in the management of your personal data.
Your personal data will not be sold, shared, or transferred to any third party without your explicit consent, except where required by Malaysian law or the relevant regulatory authority.
Mycs3 only collects data that is strictly necessary to operate the platform, process financial transactions, fulfil KYC requirements, and provide customer support. No data is collected in excess or for unrelated purposes.
You have the right to access, correct, and request the deletion of your personal data held by mycs3. Such requests can be submitted to our support team at any time and will be processed within the timeframe stipulated by PDPA 2010.
Your deposit and withdrawal records via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX are stored privately and securely. Your financial information is never shared with any third party and is deleted in accordance with the established retention schedule.
Key Summary: This Privacy Policy explains how mycs3 collects, uses, stores, and protects your personal data. By registering for or using the mycs3 platform, you agree to the data processing practices described in this document. If you do not agree, please discontinue use of mycs3 services. For enquiries, contact us at support@mycs3.net.
Mycs3 ("we", "the Platform") is an online entertainment platform operating in Malaysia, offering slots, Live Casino, poker, Sports Betting, cricket, virtual sports, and lottery services. We are fully committed to protecting the privacy of every player who registers and uses our platform.
This Privacy Policy applies to all personal data collected through the mycs3.net website, any mobile applications we release, and all interactions with our customer support team. It also applies to data collected through supported payment methods including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX via Maybank2u or CIMB Clicks.
Mycs3 is a "data controller" under Malaysia's Personal Data Protection Act 2010 (PDPA 2010), meaning we are responsible for ensuring your personal data is processed lawfully, fairly, and transparently in accordance with that legislation. We take this responsibility seriously and continually invest in our systems and training to maintain full compliance.
Mycs3 collects several categories of personal data depending on how you interact with our platform:
| Data Categories | Specific Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name (as per MyKad), date of birth, MyKad/passport number | Identity verification (KYC), fraud prevention |
| Contact Data | Malaysian phone number, email address | Account communications, OTP, customer support |
| Financial Data | Payment methods used, transaction history, account balance | Deposit & withdrawal processing, financial audits |
| Verification Data | Copies of identity documents, verification selfie (if requested) | Enhanced KYC, anti-money laundering (AML) |
| Communication Data | Live chat conversation records, support emails, complaint tickets | Customer support, service improvement |
Data Collection Note: mycs3 never collects sensitive data such as credit card information directly — all financial transactions are processed through authorised Malaysian payment providers (TNG, DuitNow, GrabPay, etc.) that maintain their own security systems. mycs3 only receives transaction confirmations, not your full card or bank account details.
Mycs3 uses the personal data it collects for the following purposes:
Under Malaysia's PDPA 2010, mycs3 processes your personal data on the following legal bases:
Mycs3 does not sell your personal data. We do not share your information with third parties for their own marketing purposes. However, in certain limited situations, data may be shared with the following categories of parties:
Mycs3 uses trusted third-party technical service providers to operate the platform — including cloud computing providers, email service providers, and customer support platforms. These providers are only permitted to use your data for the specific purposes directed by mycs3 and are bound by strict data protection agreements.
To process deposits and withdrawals, minimal transaction data is shared with your chosen payment provider — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks. This sharing is technically necessary to complete the transaction and is governed by the respective provider's privacy policy.
Minimal gameplay data (such as player IDs without full names) may be shared with game software providers to enable the delivery of slots, Live Casino and poker. These providers do not receive your full identity information.
Mycs3 will disclose personal data when required by Malaysian law, a court order, or a legitimate request from a competent authority. In such cases, we will endeavour to notify you if permitted by law.
Fraud Warning: mycs3 will never ask for your account password via email, WhatsApp or phone. If anyone claims to be a mycs3 representative and requests sensitive information such as your password or e-wallet PIN, do not share it and report it to us immediately at support@mycs3.net. This is a third-party fraud attempt and has no connection to mycs3.
Mycs3 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure:
While we take all reasonable measures to protect your data, no security system can guarantee absolute 100% protection. You also play an important role — keep your account password secure, do not share your login credentials, and notify us immediately if you suspect any unauthorised access.
Mycs3 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by Malaysian law:
When data is no longer required, mycs3 will securely delete or anonymise it using methods that ensure it cannot be recovered or reused.
As a mycs3 player residing in Malaysia, you have rights protected under the Personal Data Protection Act 2010. These rights can be exercised by contacting the mycs3 support team:
You have the right to request a copy of the personal data we hold about you. We will provide this information within the timeframe stipulated by PDPA 2010.
If any personal data held by mycs3 is inaccurate or incomplete, you have the right to request an immediate correction at no charge.
You may withdraw consent for any consent-based data processing — such as opting out of marketing emails — at any time, without affecting your access to core services.
In certain circumstances, you have the right to request that we restrict how we process your data — for example, while a dispute regarding data accuracy is being resolved.
Under certain circumstances permitted by law, you may request the deletion of your personal data. Each request will be assessed in accordance with mycs3's legal obligations.
If you believe mycs3 has violated your privacy rights, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority.
To exercise any of the rights listed above, contact the mycs3 support team by email at support@mycs3.net with the subject line "PDPA Privacy Rights Request". Please include your full name and account number to help us process your request faster. mycs3 will respond within 21 business days in accordance with the requirements of PDPA 2010.
The mycs3 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling essential functional cookies may affect your ability to use the mycs3 platform fully. mycs3 does not use third-party cookies to target you with advertising on other websites.
Mycs3 is an online entertainment platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Mycs3 enforces strict age verification during the registration process, including a requirement to enter an accurate date of birth and, in certain cases, identity document verification to confirm age. Should we determine that personal data belonging to a child under 18 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
To Parents & Guardians: If you believe your minor child has registered an account on mycs3 without your knowledge, please contact us immediately at support@mycs3.net. We will verify and close the account without delay, and delete all associated data. The health and safety of children is our absolute top priority.
Mycs3 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how our platform operates. When significant changes are made, we will notify you via:
We encourage you to review this page periodically. Your continued use of the mycs3 platform following any amendments to this Privacy Policy will be considered your acceptance of the updated terms. The latest version of this Privacy Policy is always accessible at mycs3.net/privacy-policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how mycs3 handles your personal data, please reach out to us through the following channels:
The mycs3 support team operates 24 hours a day, 7 days a week in both Bahasa Malaysia and English. For enquiries specifically related to PDPA, our response time is within 21 business days in accordance with legal requirements.
Verification: By using the mycs3 platform, you confirm that you have read and understood this Privacy Policy, agree to the data collection and processing practices described herein, and trust mycs3 to manage your personal data responsibly in accordance with Malaysia's PDPA 2010. Thank you for your trust — we will not take it for granted.
FAQ
Trust & Compliance
Ready to Get Started Safely?
850,000+ Malaysian members trust mycs3 with their data. 256-bit SSL, PDPA 2010 compliant, no data selling. Minimum deposit RM 10 via TNG, DuitNow or FPX. Slots, poker, sports & Live Casino — secure 24 hours a day.
Minimum age 18. Gamble responsibly. | Responsible Gambling